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Compare plans in detail
Every number here is the actual limit Hekana enforces.
Compare plans in detail
Starter
Growth
Business
Advanced
Products
100
Unlimited
Unlimited
Unlimited
Categories
20
Unlimited
Unlimited
Unlimited
Product images
200
Unlimited
Unlimited
Unlimited
Bilingual storefront (Arabic + English)Customers browse your store in Arabic or English.
Included
Included
Included
Included
Connect your own domain (e.g. mystore.com)A store address in your name like mystore.com instead of yourstore.hekana.com. No domain? Buy one from your dashboard — you see the full price before you pay.
Not included
Included
Included
Included
Domains you can connect
Not included
1
3
5
Remove Hekana brandingRemoves "Powered by Hekana" from your store.
Not included
Included
Included
Included
Orders per month
100 a month
Unlimited
Unlimited
Unlimited
Card payments (not just cash on delivery)Online card payments (Visa, Mastercard, Meeza) as well as cash on delivery.
Not included
Included
Included
Included
Ship with a carrier (Bosta, Mylerz, Turbo)
Included
Included
Included
Included
Shipping rateHekana books your parcels on its own account, and the higher your plan, the cheaper your shipping. You see each parcel's price before you book.
Standard shipping rate
Lower
Even lower
Our lowest shipping rate
Low-stock alertsAn alert when a product is about to run out.
Included
Included
Included
Included
Customer emails a month (then 100 EGP per 1,000)After the monthly allowance: 100 EGP per 1,000 emails with Hekana Messaging.
500 a month
1,000 a month
6,000 a month
25,000 a month
WhatsApp order messages a month (confirmation and updates)A "confirm your order" message with Confirm and Cancel buttons, and shipping updates. Marketing messages are not included.
Not included
300 a month
1,000 a month
3,000 a month
Order notifications by email
Included
Included
Included
Included
Abandoned cart recoveryA reminder to a customer who left their cart. On the free plan, with the Hekana Messaging app. A WhatsApp reminder is a marketing message: 5 EGP each, charged to your Hekana balance, not taken from the plan's WhatsApp messages.
Not included
Included
Included
Included
Store analytics
Included
Included
Included
Included
Advanced analytics and reportsDeeper reports on products, customers and traffic sources.
Not included
Included
Included
Included
Team members
1
3
10
15
API accessAn API that lets your systems (stock, accounting) talk to your store directly.
Not included
Not included
Included
Included
Priority support
Not included
Included
Included
Included
Onboarding session with the Hekana teamOnce you subscribe, contact support from your dashboard and we book a session to set up your store, shipping and payments together.
Not included
Not included
Not included
Included
Compare two plans
vs
Products
GrowthUnlimitedBusinessUnlimited
Categories
GrowthUnlimitedBusinessUnlimited
Product images
GrowthUnlimitedBusinessUnlimited
Bilingual storefront (Arabic + English)Customers browse your store in Arabic or English.
GrowthIncludedBusinessIncluded
Connect your own domain (e.g. mystore.com)A store address in your name like mystore.com instead of yourstore.hekana.com. No domain? Buy one from your dashboard — you see the full price before you pay.
GrowthIncludedBusinessIncluded
Domains you can connect
Growth1Business3
Remove Hekana brandingRemoves "Powered by Hekana" from your store.
GrowthIncludedBusinessIncluded
Orders per month
GrowthUnlimitedBusinessUnlimited
Card payments (not just cash on delivery)Online card payments (Visa, Mastercard, Meeza) as well as cash on delivery.
GrowthIncludedBusinessIncluded
Ship with a carrier (Bosta, Mylerz, Turbo)
GrowthIncludedBusinessIncluded
Shipping rateHekana books your parcels on its own account, and the higher your plan, the cheaper your shipping. You see each parcel's price before you book.
GrowthLowerBusinessEven lower
Low-stock alertsAn alert when a product is about to run out.
GrowthIncludedBusinessIncluded
Customer emails a month (then 100 EGP per 1,000)After the monthly allowance: 100 EGP per 1,000 emails with Hekana Messaging.
Growth1,000 a monthBusiness6,000 a month
WhatsApp order messages a month (confirmation and updates)A "confirm your order" message with Confirm and Cancel buttons, and shipping updates. Marketing messages are not included.
Growth300 a monthBusiness1,000 a month
Order notifications by email
GrowthIncludedBusinessIncluded
Abandoned cart recoveryA reminder to a customer who left their cart. On the free plan, with the Hekana Messaging app. A WhatsApp reminder is a marketing message: 5 EGP each, charged to your Hekana balance, not taken from the plan's WhatsApp messages.
GrowthIncludedBusinessIncluded
Store analytics
GrowthIncludedBusinessIncluded
Advanced analytics and reportsDeeper reports on products, customers and traffic sources.
GrowthIncludedBusinessIncluded
Team members
Growth3Business10
API accessAn API that lets your systems (stock, accounting) talk to your store directly.
GrowthNot includedBusinessIncluded
Priority support
GrowthIncludedBusinessIncluded
Onboarding session with the Hekana teamOnce you subscribe, contact support from your dashboard and we book a session to set up your store, shipping and payments together.
GrowthNot includedBusinessNot included
See how Hekana helps your business grow
These are Hekana's real screens — orders, shipping, reports and marketing.
Design your store the way you want
A visual drag-and-drop editor — add sections, adjust the look and see the result instantly, without a single line of code.
Yes. Upgrading to a higher plan takes effect immediately from your dashboard. To leave a paid plan, cancel it and it keeps working until the end of the period you paid for.
What happens if I cancel?
Your plan keeps working until the end of the period you paid for, then your store moves to the free plan. Subscriptions are not refunded once paid.
Is there a trial?
Yes. Any store that has never subscribed can try the Growth plan free for 7 days, no card needed. You start it yourself from your dashboard after opening your account; it never starts automatically. If you do not subscribe, your store goes back to the free plan on its own — nothing is charged.
How does yearly billing work?
You pay for the year once at a lower monthly price (save about 15%). You can switch auto-renew off at any time.
Is a domain included?
You can connect your own domain (e.g. mystore.com) on any paid plan, or buy one from your dashboard — you see the full price before you pay. Your store always works free on yourstore.hekana.com. On a yearly Growth, Business or Advanced plan, one .com domain is free for its first year (premium .com names are at the normal price). From the second year you renew it yourself at the normal renewal price, and nothing renews automatically unless you turn auto-renew on.
Are there fees besides the subscription?
There is no commission on your sales. If you take card payments there is the online payment fee (3.5% + 3.50 EGP per payment), shipping when you ship, and extra emails beyond your monthly allowance if you need them.
How is the shipping price set?
We book your parcels on Hekana's account with Bosta, Mylerz or Turbo. Each parcel costs the carrier's price for its zone, VAT included, plus a fixed add-on set by your plan, and you see it before you book.
Do I lose my data if I change plans?
No. Nothing is deleted: your products, orders and customers stay as they are. Only the features your new plan does not include stop working.
What if I move to a lower plan?
You keep all your data, and the new plan's limits apply to what you add next — on the free plan, for example, you cannot add more than 100 products.
Ready to grow your business with Hekana?
Start with the plan that fits you, and grow step by step.