Delivery and Shipping Policy

1. Nature of the Service

Hekana is a digital service (Software as a Service) provided entirely over the internet. Hekana does not sell physical products and does not ship any goods in exchange for the subscription fee; rather, it enables the merchant to create and manage their online store through the platform.

2. Service Activation and Delivery

• Your account is activated and access to the dashboard is granted as soon as the account creation is completed successfully.
• When you subscribe to a paid plan, the plan's features are activated immediately after the payment is successful through the Paymob gateway.
• You receive a subscription confirmation message at the email registered in your account.
• If the features are not activated within minutes of a successful payment, please contact support and the issue will be resolved or the amount will be refunded in accordance with the Refund Policy.

3. No Physical Shipping from Hekana

Since the subscription service is entirely digital, there are no shipping fees, delivery dates, or delivery addresses associated with the subscription fee. Delivery is electronic, through the activation of the account and features within the platform.

4. Shipping of Store Customers' Orders

Stores created via Hekana may sell physical products to their customers. In this case:

• The merchant is solely responsible for preparing, shipping, and delivering their customers' orders and for setting the shipping fees and dates.
• Hekana provides tools that help the merchant manage shipping, including integration with shipping companies (such as Bosta) and support for cash on delivery (COD).
• Delivery dates, shipping costs, and the order exchange policy are subject to each merchant's own policy.

For inquiries about the status of an order from a specific store, please contact the merchant who owns the store directly.

5. Contact Us

For any inquiry regarding this policy, contact us at [email protected] or through the Contact Us page.