An offer doesn't sell if nobody hears about it
You create a good discount code, put it on the store, and wait. The problem is that only people already visiting will see it — and the rest, the ones who bought from you once and have forgotten you, never find out. A campaign takes that code to your existing customers, on the channel they actually read.
What it actually does
The campaign is built on a discount code
You pick one of your active codes and the message is built around it: the code, the discount, and a link to your store. That means every campaign has a clear objective you can measure afterwards from the discounts screen.
Segments of your customers
You choose who receives it from your registered customers, and the screen tells you the reach for each channel before you press send — and if the reach is zero, sending is blocked rather than letting you fire a campaign at nobody.
Two real channels
Email goes out through a real mail service under your store's name. WhatsApp goes out from your own connected store number — so the message arrives from the number your customer already knows, not from a stranger.
Your customer's language
Each customer receives the message in the language they use — Arabic for your Arabic customers and English for the rest — without you writing it twice.
How it works
Create the discount code
From the discounts screen, create the code the campaign will be built around.
Choose the segment and channel
Dashboard → Marketing: who receives it, and on what.
Check the reach
The screen tells you how many it will reach on each channel.
Send
It goes out in batches, and the campaign is recorded in the history.
Who this is for
- Stores with a base of past customers who want them buying again.
- Any merchant running a seasonal offer who needs it to reach their list.
- Stores whose customers read WhatsApp far more than email.
- Anyone who would rather measure an offer by its code than guess.
Common questions
Can I send a message without a discount code?
No. Every campaign has to be attached to an active discount code — there is no free-text broadcast today.
Does a campaign reach my newsletter subscribers?
No. Campaigns go to your customers who have placed orders, not to newsletter subscribers.
What does WhatsApp need?
Your WhatsApp number has to be connected to the store. If it isn't, the WhatsApp side won't be delivered.
Can I schedule a campaign for later?
No, there is no scheduling today — a campaign goes out when you press send.