Orders reach you on WhatsApp, not in an inbox you never open
WhatsApp is where Egyptian merchants and their customers actually talk. Hekana connects your store's own WhatsApp number — yours, not a shared one — and uses it both ways: you know the moment an order comes in, and your customer knows their order was confirmed, shipped and delivered.
What it actually does
An instant alert on every new order
The moment a customer completes an order you get a message with the order number, the amount and the customer's details. If the order is paid online after it was placed, you get the payment confirmation too.
Updates to the customer at every step
Your customer gets the order confirmation, then a shipping notice with the tracking number, then a delivery confirmation. They never have to ask where the order got to.
The customer can reply
A reply of "تأكيد" or ✅ confirms the order; "إلغاء" or ❌ cancels it — without reopening the store. The reply is recorded once only, so a duplicated message causes no harm.
Stock and problem alerts
When a product drops below the threshold you set, or a dispute is opened on an order, you get an alert. There is also a daily summary of the day's activity.
How it works
Open WhatsApp settings
In the dashboard: Settings → WhatsApp.
Scan the code
A QR code appears, exactly like WhatsApp Web. Scan it from the WhatsApp app on the store's phone. The code rotates every few seconds, so refresh if it expires.
Choose which notifications you want
Order alerts to you and updates to your customers are on by default, and you can switch either off.
That's it
From the next order on, the messages send themselves. There is nothing else to set up.
Who this is for
- Any merchant who runs the business from a phone more than a computer.
- Cash-on-delivery stores that need to confirm the order with the customer before shipping.
- Stores that already sell over Instagram and WhatsApp and want that to stay the channel.
- Anyone losing orders because customers don't pick up the phone.
Common questions
Do I need a WhatsApp Business API account?
No. You connect the ordinary WhatsApp or WhatsApp Business number the store already uses by scanning a code — no approvals and no Meta-approved templates.
Do messages come from Hekana's number or mine?
Yours. That is why the number has to be connected first. Your customer sees your store's name and your number, and can simply reply to you.
What if the phone is off or the number gets disconnected?
Notifications pause until you reconnect. Your new-order alert still reaches you by email as a fallback, so you don't miss orders.
Can I change the wording of the messages?
Not yet. The message text is fixed for now — it carries the order number, the amount and the shipping details — and editing it is still being built. What you can control today is switching each type of notification on or off.