Know who actually takes delivery, before you ship
Cash on delivery means you pay for shipping before you get paid. A customer who orders and refuses delivery isn't just not buying — they're costing you the round trip. So every customer here carries an acceptance rate worked out from their actual orders, and you can see it before you confirm.
What it actually does
The acceptance rate
Each customer has a rate worked out from their orders: how many they took and how many they sent back. This is the number that decides whether you ship that large order cash on delivery or ask for something up front.
A full record
A customer's orders and their saved addresses, with one set as the default. Search by name or by phone — and phone is the one you use when somebody calls you.
VIP and blocked
Mark a regular as VIP, or block a number placing fake orders. Blocking works at the store level, not as a note to yourself.
Export
Download your customer list as a file to open in Excel, with a progress indicator as it runs. Customer-data exports are written to the audit log, so you know who downloaded what and when.
How it works
Customers record themselves
The first order creates the customer record, with no step from you.
Check the rate
Before confirming a large order, look at their acceptance rate.
Mark or block
A regular stays marked; a suspect number gets blocked.
Export when you need to
Download the list when you need it for analysis or a campaign.
Who this is for
- Any merchant shipping cash on delivery who has been burnt by returned shipments.
- Stores shipping high-value orders that need to decide whether to ask for a deposit.
- Anyone with regular customers who wants to treat them differently.
- Stores that need their customer list in a file for analysis or a campaign.
Common questions
Are there customer segments or tags?
Not yet. What exists today is VIP, blocking and the acceptance rate — there is no segment builder and no custom tags.
How is the acceptance rate calculated?
From the customer's own orders: those delivered against those returned.
What happens to a blocked customer?
They are stopped from placing new orders on your store.
Does the export include every customer?
There is a cap on rows per export, and the screen tells you if the list was cut short.