An order isn't one state — and that's precision, not complication
In this market an order can be shipped and unpaid, or paid and undelivered, or delivered with the money still sitting at the courier. Any system that squeezes all of that into a single field called "status" forces you to keep a notebook beside it. Here an order carries three independent states — fulfilment, payment and delivery — so the picture in front of you is the real one.
What it actually does
The order's life
Confirm, ship, deliver, cancel — each step moves only the state it should. Cancelling an order returns the stock and puts back any gift-card or store-credit balance that was used on it.
Cash on delivery as it really is
An order stays "awaiting collection" until it's delivered and collected, then "settled" once the courier transfers the money to you. The gap between collected and settled is exactly the money that is not yet in your hands.
Shipments from the same place
From the order page you price the shipment and book it with the carrier, without opening their site and copying the address across.
Partial refunds
A refund can be partial — you return part of the order's value and the rest stays accounted for, so the order's books still add up.
How it works
An order lands
You get an immediate notification in the dashboard and by email.
Confirm
Review it and confirm, and it moves to being prepared.
Ship
Create the shipment and record the tracking number; the customer is told.
Collect and settle
Record collection on delivery, and settlement when the courier transfers the money.
Who this is for
- Any merchant whose sales are mostly cash on delivery and who needs to know where the money is.
- Stores shipping with more than one carrier that want every order in one screen.
- Stores taking cards alongside cash on delivery, who need every payment reconciled against its order.
- Stores that refund part of an order's value rather than all of it.
Common questions
Is there a point of sale for a physical shop?
No. These are online store orders — there is no till screen for selling in a shop.
Can I print an invoice for an order?
There is no ready-to-print invoice document per order today. The invoices that exist are for your own Hekana subscription.
Can I record an order by hand from the dashboard?
No, there is no manual order-creation screen right now. Orders come from the store or from a product link.
If I cancel an order, does the stock come back?
Yes, the stock returns and any balance used goes back to its owner.
More features
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