Let the customer pay the way they're comfortable paying
Egypt does not pay one way. Some customers pay by card, and plenty still prefer to hand cash to the courier at the door. Hekana puts both on the same checkout page. Cash on delivery works on every plan; card payments run through Hekana's own payment account on paid plans, and each confirmed payment is credited to your Hekana balance, minus a processing fee, for you to withdraw. There is no commission on your sales.
The payment methods you get
Bank cards
An embedded payment form inside your own checkout, in your store's colours, so the customer is never bounced to a page that looks like someone else's. If the form fails to load for any reason it falls back automatically to the gateway's hosted page rather than dead-ending. Visa, Mastercard and Meeza.
Cash on delivery
On by default, and the order is recorded immediately without waiting on any gateway. You can set a minimum and maximum order value for which you'll accept cash on delivery.
How it works
Choose a paid plan
Cash on delivery is on from the start, on every plan. Card payments come with Growth and Business.
Turn on online payments
In Settings → Payments, switch on online payments, and checkout offers card payment next to cash on delivery.
The customer pays
Checkout is in Arabic, amounts are in Egyptian pounds, and every method spells out the next step for the customer.
The order updates itself
Paymob sends the payment confirmation to Hekana and the order flips to paid exactly once, even if the confirmation arrives more than once. If the confirmation is delayed, Hekana asks Paymob for the transaction's status before expiring the session.
Who this is for
- Stores selling to customers who aren't comfortable paying online yet — cash on delivery is there from day one.
- Stores trying to cut returns by getting some customers to pay up front.
- Stores selling higher-value items that need the card form to work inside the store, not on an unfamiliar page.
- Merchants who want to take cards without opening and running a payment-gateway account of their own.
Common questions
Does Hekana take a commission on sales?
No commission on your sales, on any plan. Card payments carry a processing fee, which is deducted before the amount is credited to your balance.
When does the money reach me?
When an online payment is confirmed, the order total minus the processing fee is added to your Hekana balance straight away, and you withdraw it from your dashboard.
Do I need a Paymob account?
No. Online payments run through Hekana's own payment account, so there is no gateway account to open. They are available on paid plans; on the free plan you sell with cash on delivery.
What if the customer closes the page mid-payment?
The order stays unpaid and the stock is released when the session expires. And if the payment did in fact go through but its confirmation was delayed, Hekana checks the status with Paymob before cancelling anything.
Ready to start your store?
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- No credit card
- Set up in minutes
- Arabic support team